Waste Not, Want Not:
At Stan Ray, we’re always looking for ways to reduce our impact on the planet. Whether it’s moving toward more recyclable packaging or making smarter decisions behind the scenes, sustainability is something we take seriously, and we know our community does too.
One area we’re especially focused on is our returns process. Shipping items back and forth creates a larger carbon footprint than you might expect, and we want to do our part to cut down where we can. Of course, we get that sometimes things just don’t fit right, or aren’t quite what you pictured and that’s totally fair. But when it comes to questions about size, measurements, fabric, fit, or how something wears, we’d love to help you get it right the first time.
Our Customer Service team is friendly, knowledgeable, and always happy to chat. Whether you’re deciding between sizes or want to know how a fabric feels up close, we’re here to make your shopping experience smoother and more sustainable.
Thanks for being part of the Stan Ray community, and for helping us make better choices together.
Returns & Exchanges Policy
Stan Ray must be informed of any returns within 30 days of receipt of your order to be considered for a refund. It can take up to 10 working days to process a return in busy periods such as sale.
Stan Ray reserves the right to reject a returned item should it not meet our quality standards.
Returned items must be received in a resalable condition, unless considered faulty. Items must be free of marks, stains or obvious wear.
Unfortunately we do not offer exchanges on sale items.
Returns Process
United Kingdom
Step 1: Visit our returns portal
Step 2: Package up your return items securely print off the provided label and post the parcel back to us using Royal Mail. The £2.95 cost of this return label will be deducted from your refund.
Step 3: Dispatch to us through your carrier.
If you wish to use your own carrier or have a more complex return you will not be able to use our returns portal so please email us service@stanray.com.
Please note any returns using your own carrier you are responsible for the cost or loss of package.
If you are using your own carrier please provide your return accompanied by a note with your order number with an R on the end (example: 23456R)
Return Address:
c/o Stan Ray Returns
Mode Logistics Ltd
Unit 1, Capitol Industrial Centre,
Fulmar Way, Wickford,
Essex
SS11 8YW
United States
Step 1: Visit our returns portal
Step 2: Package up your return items securely add your own returns label.
Step 3: Dispatch to us through your carrier.
The return address for your package:
RETURNS DEPT: Stan Ray
My Scale
14752 Delta Lane
Huntington Beach
California
92647
Europe
Please use the provided returns label in your original order and attach securely.
Note: €8.00 will be deducted from the refund to cover the cost of the returns shipping.
Return Address:
Stan Ray Returns C/O Modexpress Gerstdijk 4a, 5704 RG Helmond, Netherlands
Rest of the World
Unfortunately we do not offer exchanges to this region.
1. Package up your return items.
2. Please use your own carrier and provide your return accompanied by a note with your order number with an R on the end (example: 23456R)
Return Address:
c/o Stan Ray Returns
Mode Logistics Ltd
Unit 1, Capitol Industrial Centre,
Fulmar Way, Wickford,
Essex
SS11 8YW
If you have a more complex return please email us on service@stanray.com.
Please note any returns using your own carrier you are responsible for any applicable taxes or duties and cost or loss of package.
FAQ's
Do I have to pay for my return?
In some cases, yes you will need to pay for your return in the UK (£2.95) and the EU (EUR8) In all other countries you will be responsible for arranging your own return and to pay for the return cost with your selected carrier. In certain cases we will consider a refund of this cost depending on the return reason.
How long do I have to return items?
We will only consider a refund for a returned item if we are informed through our portal, or receive a return within 30 days from your receipt of your order.
We do offer an extended return period over Christmas whereby any order placed from the 4th to the 22nd of December will be considered for a return until the 31st of January.
Where do I find my order number?
Your order number can be found in the subject line of both your 'order confirmation' and 'shipping confirmation' emails, alternatively log in to your account and view all your order history.
Can I exchange my item(s)?
Yes you can in the UK, USA and Europe. Unfortunately we do not currently offer exchanges in any other countries or on sale items.
When will I receive my refund?
We process all refunds within 2 working days of receiving your returned items.
We will send you a 'refund notification' email to confirm that we have refunded your card.
Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.
How long will it take to send out my exchange items?
We aim to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.
Your exchange order will be dispatched once your returned items have been received and approved for resale.
Delivery will be sent with an economy rate in your region.
I still have questions...
Please contact service@stanray.com for further help.
Service hours are 9am-5pm (GMT) Monday - Friday. If you email outside of these hours or over the weekend your email will be answered the following working day.
Emailing outside of hours on Friday will result in the email being answered on Monday.
Thank you for your patience.