£5.50 with DHL (Next working day*)
We offer free UK shipping on all orders over £125 (next working day)
$35 AUD with DHL express
Orders will be shipped not including taxes and duties.
(2-5 working days*)
Free shipping over $650 AUD
£15 with DHL Express
Orders will be shipped on a Delivery Duties paid option. The price at checkout will reflect the total cost including taxes and duties that are applicable. Duty is applied on all orders over €150. There should be no additional cost upon delivery to the chosen address.
(2-5 working days*)
Free shipping over £200
$20 USD with DHL Express
Please be aware orders over $800USD will have duties and taxes applied if this is applicable to your order please email us on firstname.lastname@example.org
Free express shipping to the United States on all orders over $250 USD
(2 - 5 working days*)
$35 CAD with DHL express.
All orders will be shipped on a Delivery Duties paid option. The price at checkout will reflect the total cost including taxes and duties that are applicable.
Free express shipping to the United States on all orders over $450 CAD
(2 - 5 working days*)
REST OF THE WORLD
£30 with DHL Express
You will also have the option of a duties and taxes paid option on checkout to avoid any additional cost. Taxes and duties may be applicable dependant on country. This will be down to the customer to cover this cost if sent via a non taxes and duties paid option.
We offer free express shipping to the rest of the world on all orders over £350
(3 - 5 working days*)
Delivery times provided are estimates to be used as a guideline only. Stan Ray cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
*the cut-off time for next working day delivery in the UK is 12 noon (GMT)
How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. this email will also contain your courier tracking number.
Will I be charged additional taxes or duty if I live outside of the UK?
Our shipping to European countries and Canada is now only a duty and taxes paid option. This means all orders are inclusive of taxes and duties and will arrive without the need for any additional payments. If ordering from the USA please be aware taxes and duties will be applicable on any orders over $800 USD. Please email us on email@example.com if this applies to your order. If you are ordering from the rest of the world please be aware duties and taxes may apply if a non-taxes and duties option is selected. Stan Ray can not be held accountable for duties and taxes as additional costs.
Is my parcel insured?
Stan Ray insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Stan Ray.
Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. please email firstname.lastname@example.org as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.
Can I have my order delivered to an address different to my billing address
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
What happens if nobody is able to sign for my order?
The courier will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.
Is it possible to ship to a PO box?
Unfortunately, we are unable to deliver to PO boxes.
If we've not answered your question above, please contact email@example.com for further help.
Office hours are 9am – 5pm (GMT) Monday - Friday.