UK£6.95 with DHL (Next working day*)
We offer free UK shipping on all orders over £125 (next working day)
EUROPE£20 with DHL Express (3 - 5 working days*)
We offer free express shipping to Europe on all orders over £200 (3 - 5 working days*)
Please read this IMPORTANT INFORMATION on Brexit and import taxes
USA & CANADA£20 with DHL Express (2 - 3 working days*)
We offer free express shipping to the United States on all orders over £250
AUSTRALIA & NEW ZEALANDPlease visit the regional site here
REST OF THE WORLD
£35 with DHL Express (3 - 5 working days*)
We offer free express shipping to the rest of the world on all orders over £300
*the cut-off time for next working day delivery in the UK is 12 noon (GMT)
Delivery times provided are estimates to be used as a guideline only. Stan Ray cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. this email will also contain your courier tracking number.
Will I be charged additional taxes or duty if I live outside of the UK?
Customers outside of the UK are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. These charges must be paid by the customer.
Any import duty or tax charges incurred are out of our control and will be invoiced to you by the courier directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, so you are not surprised by charges you were not expecting.
Any parcels returned to us due to the customer refusing to pay customs charges, the customer will be fully liable for any postal charges, return shipment costs, customs charges and handling fees. The will all be deductible from any refund due.
Is my parcel insured?
Stan Ray insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Stan Ray.
Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. please email firstname.lastname@example.org as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.
Can I have my order delivered to an address different to my billing address
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
What happens if nobody is able to sign for my order?
The courier will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.
Is it possible to ship to a PO box?
Unfortunately, we are unable to deliver to PO boxes.
If we've not answered your question above, please contact email@example.com for further help.
Office hours are 9am – 5pm (GMT) Monday - Friday.